Staff members was pretty Experienced and courteous. I am now observing the benefit of solar in my electric powered Monthly bill.... browse a lot more
Great corporation with which to to accomplish business - they taken care of every one of the paperwork, arrived in time, did all function in a specialist fashion, concluded on time, and also the process worked on the main consider.
We hope individuals take your information! Many thanks for sharing your views about your Astrum encounter. We respect your online business!
Product sales team is rather professional and labored with us for getting through the contract procedure relatively painlessly. Installation experienced some complications, but Astrum was in a position to finish the bottom set up with trenching with the contracted deadline. The panels have changed about seventy five% of my electric powered Invoice and usually are building far more energy than expected. The problems I am possessing are related to an Enphase inverter failure fee of one inverter going lousy just about every 3 months (five whole considering that set up). Whilst Astrum is not chargeable for the hardware failures, They may be contractually to blame for guarantee aid. The most recent inverter failure transpired Just about one thirty day period in the past and the only real interaction with Astrum continues to be initiated by me. On ordinary (in case you keep on to contact the help line), it will require about four-6 weeks to get a tech onsite to carry out the warranty substitute.
The entire gross sales procedure was crystal distinct and not pushy. Sometimes there was a check in, although not aggressively. The actual set up was performed in a very lengthy working day without having particles still left any where over the garden.... read through much more
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I am extremely satisfied with my selection to go solar. I'm also pretty pleased with m choice to acquire Astrum Solar be my supplier. All concerned had been extremely Skilled and valuable. Thank you.... browse a lot more
The working experience I had with Direct Strength Photo voltaic was possibly the top that I've experienced with any house improvement seller in my in excess of 20 many years of currently being a homeowner. From start out to finish, Direct Power Photo voltaic shipped professionalism, expertise, and competence. In search of estimates and negotiating with 6 installers, it didn’t just take very long to determine that Immediate Electricity Photo voltaic was the cream of crop. The expert, (Jeff) is not just a salesman. He has an extensive history in environmental sciences, which delivered a level of self-confidence as well as a supply of education that was head and shoulders higher than all other suppliers. Jeff delivered straight speak, a good cost, unmatched warranties, and an inconvenience-cost-free knowledge. It's not necessarily typically (if ever) which i have confidence in a salesperson. Jeff was the exception. His ethics and integrity throughout his part of the challenge shined brightly. As soon as the agreement was signed, the ball was passed to Tom, the job lead. Tom responded to any issues and concerns I had with lightening pace. He took treatment of each of the permitting and scheduling similar to a Professional. They believed the process could well be put in in just ninety times of signing the contract. With Tom with the helm, it absolutely was completed in a lot less than sixty. Tom sets the benchmarks that almost all corporations that happen to be company oriented ought to be calculated.
Thus far almost everything is great. The install arise on plan as well as the application clearly show the panels are executing specifically as predicted. Preserving money and going environmentally friendly... read through a lot more
I've a residential photo voltaic installation on my roof in Ohio. Direct Electrical power Photo voltaic has retreated from Ohio Considering that the set up and at the moment are not in the vicinity of me any more.
My 5.4 KW process was set up in March, 2016. My Preliminary working experience with Direct Energy was excellent as far as the install, nevertheless, it''s been a nightmare because. Post-install customer service is definitely the pits. It will take many cellular phone phone calls/e-mails before you lastly have a response. I am however ready only for a date for when another person will occur out to replace a micro-inverter that stopped Operating in JUNE. Aside from the First response by e-mail telling me to provide them with two weeks prior to supplying me a date for substitution, my subsequent inquires have absent unanswered.
When you choose Direct Electricity Photo voltaic, your photo voltaic system comes along with the best get worried-free of charge guarantees in the company. We wish you to definitely be excited about your photo voltaic system for quite some time without worry for life’s unavoidable surprises.
I'd my solar procedure put in in June of 2011. We researched numerous installers however we chose to select Astrum only because it was an established business. The sales and instalation went immediately and efficiently. Conversation by means of phone and e-mails were being great holding us up-to-date with instal development. Inside the the summer season of 2012 several of our panels stopped manufacturing so I contacted Astrums customer support. Right after several e-mail and phone phone calls I acquired no response. Ultimately right after contacting for various weeks I obtained a get in touch with back again and was told a few of my micro inverters were poor and needed to get replaced and that they would mail anyone out to Check out them. Per month glided by with no a person displaying up and no conversation. From the suggest time more micro inverters failed to function. I started off contacting once more repeatedly with no simply call back again.
Andy11 - Thank you a lot on your overview and for trusting Astrum Solar along with your photo voltaic set up. We recognize your company and they are delighted to hear you happen to be enjoying your savings!